1. GENERAL PROVISIONS

1.1. These online purchase and sale rules (hereinafter "Rules") determine the mutual rights and obligations of the Seller (Doctor of Littles) and the Buyer (natural or legal person) purchasing goods in the online store (hereinafter the Online Store): https://doctor-of-littles.fronto.lt, the delivery and return of goods procedure, the parties' responsibility, and other conditions related to purchasing goods.

1.2. According to the laws of the Republic of Lithuania, the Buyer is a natural or legal person with the right to enter into transactions on his behalf, as well as duly authorized representatives of these persons. By approving these Rules, the Buyer confirms that he has the right to purchase Goods in this online store.

1.3. The Buyer must familiarize himself with the Rules before using the services of this Online Store and confirm that he agrees with them at the time of each order submission. The Seller does not assume any risk or responsibility and is unconditionally released from it if the Buyer does not familiarize himself with the Rules. However, he was given such an opportunity.

1.4. These Rules, together with the order confirmed by the Buyer, become a purchase and sale agreement concluded between the Buyer and the Seller, a legal document binding on both parties. The contract is concluded when the Buyer forms an order for goods in the Online Store, confirms it after familiarizing himself with the Rules, and receives an email confirmation from the Seller that the Buyer's order has been accepted.

1.5. With this purchase and sale agreement, the Seller transfers the goods to the Buyer with the right of ownership, and the Buyer undertakes to accept the goods and pay the price determined for them.

1.6. The Seller can change, amend, or supplement the Rules at any time, considering the requirements established by legal acts. The rules' provisions are valid when placing the order and apply to the Buyer's order.

1.7. If the Buyer disagrees with the new version of the Rules and its additions and changes, he has the right to refuse them, provided that he loses the right to use the services of the online store.

 

2. GOODS

2.1. The goods sold in the online store are new, except where it is clearly stated otherwise. Product prices are given in Euros, including VAT. The delivery price is calculated at the time of order creation and indicated in a separate line.

2.2. The Seller undertakes to sell goods that meet the requirements of the legal acts of the Republic of Lithuania. The goods are sold in good quality, suitable for use according to their direct purpose, complete sets, adequately packed and labeled.

2.3. The Seller ensures that product specifications, photos, and related information are presented in the Online Store as accurately as possible. However, it does not guarantee that the goods' color, shape, or quality will meet the Buyer's expectations.

2.4. The Seller has the right to change information without prior notice.

2.5. All Goods presented in the online store are available (EXW), except in cases where it is clearly stated otherwise.

2.6. If the ordered product is no longer available and it is no longer possible to order it from the suppliers, the Buyer is immediately informed about this by email or other means. The execution of the order for such a product is terminated.

2.7. Before using the goods, the Buyer must read their instructions and use them only in the order and conditions specified in the instructions and in compliance with other safety requirements.

2.8. When the Buyer needs goods with additional accessories, changed characteristics, or requests additional services, each case is discussed with the Seller separately.

 

3. PURCHASE OF GOODS

3.1. The Buyer confirms the order after choosing the desired goods in the online store, selecting the payment and delivery method, familiarizing himself with these Rules, and establishing it in the appropriate box.

3.2. If indicated on the payment page, the Buyer can choose to pick up the ordered goods at the Seller's office or have them delivered by courier. Products from one order can only be shipped to one address.

3.3. Upon receiving the Buyer's order and without any restrictions on the goods specified in the order, the Seller confirms it by sending an email to the email address specified by the Buyer’s postal address.

3.4. After the Buyer receives the confirmation of the order to the email address specified by him, the order can no longer be canceled unless there is an explicit agreement between the Parties that allows the order to be canceled or changed.

3.5. Goods will be given or sent only after full order payment. If payment is not received within three days, the order is canceled.

3.6. After preparing the order, the Seller sends the Buyer a message that the goods are ready for collection at the company's office or the fully paid goods are sent to the Buyer, depending on the delivery method chosen during the order.

3.7. The Buyer is responsible for all other payable taxes, including, but not limited to, customs duties and other taxes related to the goods.

3.8. By concluding the Agreement, the Buyer agrees to send an order confirmation and advance invoice with purchase data to the email address specified at purchase. The VAT invoice is issued on the date of the delivery of the Goods to the courier or the day of the Goods collection (depending on which method of delivery of the Goods was chosen). It is given or sent together with the goods.

 

4. PAYMENT. DELIVERY AND COLLECTION OF GOODS.

4.1. The Buyer can pay for the Goods via online banking (Stripe or PayPal).

4.2. When making payments through banks, the Buyer uses the services of third parties. The Seller is not responsible for such third parties' actions, comissions, or possible consequences.

4.3. Payment is completed when the due amount is received and credited to the Seller's bank account. Inform about the completed payment by email to the user's email.

4.4. The order starts to be executed only after receiving the payment for the goods and their delivery (transportation), and the deadline for the delivery of the goods is calculated from that moment.

4.5. The Buyer, who has chosen payment via online banking, must confirm the payment order within 24 (twenty-four) hours after clicking the "Pay" button. Suppose the payment order is not confirmed within this period. In that case, the Seller has the right to consider that the Buyer has refused to conclude the Agreement and to cancel the order.

4.7. The Buyer undertakes to collect or accept the goods himself. If he cannot, he must appoint another person to collect the goods instead of him. In this case, the name and phone number of the person collecting the goods are indicated in the field "Payer's comment."

4.8. The Buyer, choosing courier services during the order, undertakes to indicate the exact place of delivery of the Goods. The Seller or the Seller's authorized representative (courier) delivers the goods.

4.9. After choosing the courier services, the Goods are delivered to the address specified by the Buyer in the terms specified in the "Checkout" section. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock. The Buyer is informed of the shortage of the ordered goods. At the same time, the Buyer agrees that in exceptional cases, the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In this case, the Seller immediately contacts the Buyer and coordinates the delivery terms of the goods.

4.10. Delivery is deemed to be completed when the goods are handed over to the Buyer at the office or delivered to the address specified by the Buyer, regardless of whether the Goods are accepted by the Buyer himself or by any other person indicated by the Buyer. Ownership of the Product is transferred to the Buyer from the moment the goods are handed over to the Buyer.

4.11. If the Goods are not delivered on the scheduled delivery date, the Buyer must inform the Seller.

4.12. Suppose the Buyer unreasonably refuses to accept the ordered goods or part of them during the delivery. In that case, the Buyer must cover the Seller's actual and delivery costs related to the contract.

4.13. When accepting the goods, the Buyer or his representative must check whether the packaging is damaged. Suppose the packaging is damaged, which may affect the quality of the goods. In that case, the Buyer has the right to refuse to accept the goods and demand that the Seller replace the goods with quality ones.

4.14. When delivering goods by courier, the Buyer must check the condition of the goods during delivery. Suppose a package violation is detected. In that case, the organization's representative providing courier services and the Buyer or his representative fill out a special package inspection report indicating the violations found.

4.15. After the Buyer or his representative accepts the shipment and signs the data logger or paper delivery confirmation provided by the organization's representative providing courier services without comments, it is considered that the Goods have been delivered in an undamaged package. The additional services specified in the data logger or paper delivery confirmation have been appropriately performed.

4.16. Suppose the Seller is unable to deliver the goods ordered by the Buyer. In that case, it offers the Buyer an analogous product or a later delivery date. Suppose the Buyer does not wish to receive a similar product. In that case, the Seller returns the money to the Buyer within five working days.

 

5. QUALITY OF GOODS, RETURNS AND WARRANTIES

5.1. The Seller guarantees the Buyer that the goods for sale comply with the terms of the contract. There are no hidden defects of the goods known to the Seller at the time of the conclusion of the Agreement that would prevent the goods from being used for their intended purpose and for the purpose for which the Buyer intended to use them.

5.2. The Seller is not responsible for defects caused by the Buyer's violation of the rules of use or storage of the goods or due to the fault of third parties or force majeure.

5.3. The Buyer must check the packaging, quantity, quality, assortment, and completeness of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. Suppose the Buyer does not make any claims to the Seller within the specified period. In that case, it is considered that the Goods have been delivered in suitable packaging. The quantity, quality, assortment, and completeness comply with the terms of the Agreement. If any inconsistencies or defects are detected within the specified period, the Buyer must immediately notify the Seller.

5.4. A natural person who purchases goods unrelated to his business, trade, craft, or profession (for consumption purposes) may exchange or return quality goods within 14 days from the day the goods were handed over to him without specifying a reason. Such a natural person, the Buyer, has the right to withdraw from the contract for the purchase and sale of goods during this period by adequately filling in writing the model contract withdrawal form approved by the Government of the Republic of Lithuania or its authorized institution: [https://www.e-tar.lt/portal/lt/legalAct/ dad7f330d05511e3a8ded1a0f5aff0a9]

and send it to the address of the Seller's office specified in the Rules or a scanned version by email or by mail to the user's email. In the form, the Buyer indicates the item he wishes to return and its order number. The goods must be returned to the Seller immediately, no later than within 14 days from the date of submission of the contract cancellation notice to the Seller. After canceling the remotely concluded contract, the natural person Buyer must bear the direct costs of returning the goods to the Seller (postal, courier, etc.). The money paid under the terminated contract is returned to the Buyer within 14 days. After the Seller receives and evaluates the returned item. The money is returned the same way the Buyer had paid unless otherwise agreed.

5.5. The Buyer has the right to replace the purchased goods with similar goods of different dimensions, shapes, colors, models, or completeness within fourteen days from the day the goods were handed to him. If a price difference occurs when exchanging goods, the Buyer and the Seller must pay according to the recalculated prices. The time and place of exchange of goods is coordinated with the Seller.

5.6. If the Seller does not have goods suitable for replacement, the Buyer has the right to return the goods to the Seller and recover the price paid for them after notifying him in writing. The Buyer's request to replace items is satisfied if the goods have not been used, are undamaged, and their usable properties have been preserved. They have retained their commercial appearance, and the Buyer has evidence confirming that he bought the goods from that Seller. The goods must be returned to the Seller immediately, no later than within 14 days from the day of notification of refusal. The Buyer must cover the direct costs of returning the item to the Seller (postal, courier, etc.). The money paid under the terminated contract is returned to the Buyer within 14 days. After the Seller receives and evaluates the returned item. The money is returned the same way the Buyer had paid unless otherwise agreed.

5.7. The Buyer has the right to make claims regarding the defects of the sold goods if they were identified within the quality guarantee period set by the manufacturer. When the product does not have a quality guarantee period of less than two years (legal warranty) and the product's defects are found after the end of this period. However, before more than two years have passed from the day of handing over the item, the Seller is responsible for the product defects if the Buyer proves that the defect appeared before the delivery of the transfer of the goods or due to reasons arising before the transfer of the goods, for which the Seller is responsible.

5.8. The Buyer, who was sold goods of inappropriate quality, has the right to demand:

5.8.1. that the Seller removes the defects of the goods free of charge within a reasonable period or compensates the Buyer for the costs of correcting them if the defects can be removed;

5.8.2. that the product described in the contract by type is replaced by a product of suitable quality, except in cases where the defects are minor or were caused by the fault of the Buyer;

5.8.3. to reduce the purchase price accordingly;

5.8.4. to refuse the contract and demand the Seller to return the paid the price when the sale of an item of inappropriate quality is a fundamental breach of the contract. The Buyer does not have the right to demand the termination of the contract if the lack of the item is insignificant. Suppose the Buyer terminates the contract due to the inappropriate quality of the item. In that case, the Seller must return the price paid immediately, but no later than within 14 (fourteen) days from the day of return of the item. Shipping costs are not refundable if only part of the Goods is returned.

5.9. The warranty terms set by the manufacturer apply to all goods. The warranty period is specified in the warranty card issued to the Buyer or in another equivalent document.

5.10. If the product breaks down during the warranty period, the repair is carried out free of charge. For warranty repairs, the Buyer can apply by phone: Customer's phone number on working days from 8:00 a.m. to 5:00 p.m. When submitting the product for repair, the Buyer must provide a valid product warranty card and a document confirming the purchase of the product (invoice - invoice, payment document).

5.11. The following conditions must be met when returning goods:

5.11.1. The returned product must be in its original, neat packaging, with authentic labels, protective bags, and the same accessories with which it was sold.

5.11.2. The product must be undamaged and unused by the Buyer (except in cases where a defective product is returned).

5.11.3. The product must not have lost its commercial appearance (labels intact, protective film not torn off, etc., except in cases where a defective product is returned). Changes to the appearance of the package that were necessary to inspect the received product are not considered to be essential changes to the product's appearance.

5.11.4. The returned item must be in the same package as the one received by the Buyer. Gifts received for the product must be returned at the same time.

5.12. After receiving the Goods and assessing their quality, the Seller determines their value. The Buyer is responsible for the decrease in the product's value caused by actions that are not necessary to decide on the product's nature, properties, and operation. I.e., The Seller has the right to unilaterally reduce the amount returned to the Buyer in proportion to the decrease mentioned above in the product's value.

5.13. The Seller has the right not to accept the goods returned by the Buyer if he has violated the obligation to comply with the conditions applicable to the returned goods. The Buyer undertakes to compensate the Seller for all related losses, and the money is not returned to the Buyer.

5.14. Goods are exchanged or returned at the company's office or another place agreed upon with the Buyer in the discussed ways.

5.15. Usage disputes between the Seller and the Buyer are resolved in good faith at the addresses and means of communication indicated in the contacts. If an agreement cannot be reached, the Buyer can submit requests or complaints regarding the Goods purchased in the Seller's online store on the electronic consumer dispute resolution platform http://ec.europa.eu/odr/. Or to the State Consumer Rights Protection Service www.vvtat.lt.

 

6. PRIVACY POLICY

6.1. To use the online store, the Buyer must specify the data necessary to fulfill the goods order properly. A legal person must indicate the company's name (legal person), registration code, VAT payer code, telephone number, and email address—postal address, delivery address, and, if necessary, the name and surname of the recipient. The Buyer, a natural person, must provide his data: name, surname, telephone number, and email address. Postal address and delivery address. The Buyer can provide this information whenever he forms an order or registers in the online store.

6.2. The Law protects the Buyer's physical personal data on Legal Protection of Personal Data of the Republic of Lithuania and other valid legal acts.

6.3. The Buyer, confirming these rules during the order formation, agrees that the data he provides will be processed in this online store to analyze the Seller's activities and direct marketing. The Buyer also agrees that the email address and phone number specified by the Buyer will be sent informational messages necessary to fulfill the order of goods.

6.4. The Buyer's data will be used to identify the Buyer during the sale and delivery of goods, issue accounting documents, return overpayments and money for goods returned by the Buyer, administer debts, and fulfill other obligations arising from the purchase and sale agreement.

6.5. The personal data provided by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller cooperates in administering the online store and delivering goods. The Seller undertakes not to disclose the Buyer's data to third parties, except for the listed partners or when required by the legal acts of the Republic of Lithuania.

6.6. The data provided during the purchase of goods or registration and necessary for the performance of contractual obligations will be stored for the entire warranty period of the purchased goods. Data required for debt management are stored until debt collection, but at most, 10 (10) years. Data for direct marketing purposes are stored for 2 (2) years after the Buyer's last login to the online store system. When personal data becomes no longer necessary for processing or when the legal retention period for documents expires, they will be securely destroyed.

6.7. The Buyer undertakes to protect and not disclose his login data to anyone in the online store. If the Buyer loses his login data, he must immediately inform the Seller via communication specified in the "Contacts" section. The Seller is not responsible for the actions of third parties using the Buyer's login data until the moment of informing the Buyer about the situation and when the Buyer performed the actions in the online store.

6.8. The Buyer has the right to freely change the data in the registration form at any time. The Seller may cancel the Buyer's registration data after receiving a written request from the Buyer. If personal data changes, the Buyer must update them. The Buyer is solely responsible for the consequences caused by incorrect data provided by the Buyer.

 

7. FINAL PROVISIONS

7.1. If the Seller's online store contains links to the web pages of other companies, institutions, organizations, or individuals, the Seller is not responsible for their activities or the information provided on the web pages and does not supervise or control those web pages.

7.2. The Seller is not responsible for any lost profits, business losses, business disruptions, or losses due to lost business opportunities of the Buyer.

7.3. The Seller shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement if such non-performance or delay is due to actions or events beyond the Seller's control. If an event beyond the Seller's control occurs, which affects the proper performance of the Seller's obligations under the Agreement, the Seller must immediately inform the Buyer, and the performance of its contractual obligations will be suspended, and the deadline for fulfilling the duties will be extended for the duration of the events beyond the Seller's control. Suppose events beyond the Seller's control affect the delivery of the Goods to the Buyer. In that case, the Seller must agree on a new delivery date after the end of the events beyond the Seller's control.

7.4. The Seller sends all messages and otherwise communicates with the Buyer to the email address or phone number provided in the registration form.

7.5. The Buyer sends all messages and communicates with the Seller in the online store section.

7.6. These rules are based on the legal acts of the Republic of Lithuania, and all questions arising from them are subject to the law of the Republic of Lithuania.

7.7. In the event of damage, the guilty party compensates the other party for direct losses by the procedure and grounds established by the laws of the Republic of Lithuania.

7.8. In circumstances beyond the Seller's control (force majeure) and other essential circumstances, the Seller may temporarily suspend or terminate the online store operation altogether without notifying the Buyer in advance.